App support chat not working well


#1

Hello! I have contacted support recently because I need to change my telephone number and, apart from not having got the promised 24/7 support (at some point they just stopped talking to me and been a couple of days without knowing anything from them), I have encountered serious problems with the chat services.

I cannot know if the agent has responded unless I get out of the app and see if there’s a notification on the app icon. Then I have to enter in the app again and because I can’t access my account and my issue is about the change of telephone number, I have to do the process of writing the old number so that support gets the message that I want to talk to them. Basically, I can’t really “chat” with them unless I start the process over and over again every time I want to see their response…

Any help on this? Pleeeeeease?


#2

You could log out and then use the link on the welcome screen “change phone number” or something. Maybe this works better?


#3

Hi Frank,

Doing that was what I have been doing constantly if I wanted to read the support agent messages. Really annoying.

And I haven’t still been able to change the phone number either!


#4

You could send them DMs via Twitter or Facebook as well.


#5

Facebook messenger just gave me an automated response and I don’t have Twitter (yup, there are still people without a Twitter account in this world).

I guess I will have to make one but I haven’t much hope for that one either…


#6

Hi there. Please let me know if you need help!


#7

Hi Andreas, I do need help!

The issue hasn’t been solved yet and no one has got in touch with me yet through the app messengers since last Friday :frowning:


#8

Sure, can you please send me a direct message?