App stuck on reviewing documents


#1

My app has been stuck on reviewing my identity for the last two months. I used the camera to take a picture of me and my passport two months ago and still says processing. I use my card for travel so please can you help me?


#2

Hello @Maul2016,

Thank you for letting us know. We have verified your account.

Best,

Andreas K.


#3

I have the same issue - can you resolve please. Ta


#4

Hello,
I have the same problem, can you please help me?
Thibault


#5

Having the same issue


#6

@AndreasK i made the identity verification and it has stack on processing before thati made a top up and it doesnt appear on my account


#7

Did you contact me on Facebook right?


#8

I have the same issue. Can you do something for me?


#9

Hi, I am having the same problem here, and I am leaving in two days !


#10

My account is the same. Stuck on reviewing my documents. Received the card in the post but unable to top up. Annoying


#11

I have the same problem.


#12

Hello.

Mine is also stuck on this. Has been for nearly a year. Long 10 mins .

Thanks


#13

Same for me
After 48h i received a message from the support asking for pictures but when I tried to send them (10 min later) they said the support was offline while it 7:30 and should be available until 10

Anyway you could help with that ?
I m traveling tomorrow night and really need the card !!! Thank you


#14

I am having the same exact problem. In app support doesn’t work as well (it says it’s offline). I am traveling to the UK tomorrow night and I need it desperately.


#16

Hey guys!

Hope you’re all doing well!

@Daveberry91 & @goncaloeaguiar you should be able to try again now. Please use clear photos.

@Msougne I can see your account verified :slight_smile:

Best,

Andreas K


#17

Hi,

I have the same problem, the app is stuck on the document verification for a few days now.

Any help would be appreciated!


#18

Hi @AndreA - could you please try again now? Make sure the photos are clear not edited and not cropped :slight_smile:


#19

I’ve uploaded the pictures again. Thank you!


#20

Great - an agent will review your documents now.


#21

Hello, sorry to comment on a old post, but my app is doing the same.
Could you guys check my account also please?

Thanks!