I have the same issue, on my daughters’ <18 account after a phone change. Even scanning a code from my <18 account tabs settings asks for a code on their phone and the one we clearly used during the original setup is not accepted.
Friday 20.01.23 when I tried to open the app it did not open. “App stopped responding” close/Wait. close works the app closes, wait will just continue for ever showing Revolut splash screen. Steps tried:
1.Turned phone on off, no change.
2.Uninstalled and reinstalled, no change.
3.Cleared cache, no change.
4.Shut phone off and on, uninstalled and re-installed, no change.
5.Cleared cache, uninstalled, turned phone off and on, reinstalled, no change.
I really need the app to work! I have to pay bills. I see on the store that the app updated 19.01.23. version 8.88
Phone Huawei P40 Lite.
Urgent action needed.
ho un problema simile, ovvero ho inserito il numero di telefono sull’app fino ad arrivare al momenti di accettare i termini e condizioni da lì non mi ha fatto più proseguire nonostante mi sia arrivata la mail di benvenuto, se riprovo a rientrare tramite log-in mi dice che non esiste il mio account se provo a registrarmi nuovamene invece una volta inserito il codice che arriva via sms si blocca e non prosegue.
Ho già provato a reinstallare l’app e svuotare la cache.
Come posso risolvere dato che non esiste un numero o un servizio tecnico da contattare?
I dont think it is possible to download any other version then the one in the store. And it has been done 3 times. Phone has the latest software. App still not working. It only happened after the store app was updated 19.01.23.
Hi @naz and welcome.
The preferred language is English but if my Google translate is correct, you are also experiencing problems with accessing the app and are looking for ways to contact support outside the app.
You may find [this reference] helpful.
I have an issue with opening the app, every time I try open the app it says something went wrong please try again. I have deleted and reinstalled the app plenty of times, deleted the cache, restarted my phone but nothing seems to work. I also spoke to customer support through another phone and they told me to do the steps I already did. My iPhone is on the latest software and the app is the latest version. I don’t know what else to do can someone help me
The last time I tried it was on another device and I was using mobile data but I’ve tried both Wi-Fi and mobile data on my device and it doesn’t work on neither of them. Also I don’t know if this makes a difference but even when I clear the app data and uninstall the app then reinstall it, the app automatically has the 4 notifications sign.
Thanks for the suggestion but that didn’t work either. I’ve tried to log into my account on a web browser and it works but a lot of the functions are limited and some things just says error when I try go on them. It does also say that my card is blocked, I don’t know if that has anything to do with this issue.
Sorry to hear that you are unable to open the app. Kindly check our provided solution for this topic and make sure you have maintained all the mentioned criteria. If you still face the same problem, kindly contact us via social media channels so that we can look into your issue individually.
I have tried all the steps that I was provided multiple times just to make sure I was following them properly, however nothings worked for me so far and I have ran out solutions to try. As I have previously mentioned I have tried to access my account on the internet browser and I realised only a few functions work and when I try to do certain things it says ‘something went wrong’. I haven’t activated my card yet so I don’t know if that has something to do with the problem.Thanks.
Revolut Ltd (No. 08804411) is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference 900562)..
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Insurance related-products are provided by Revolut Travel Ltd which is authorised by the Financial Conduct Authority to undertake insurance distribution activities (FCA No: 780586) and by Revolut Ltd, an Appointed Representative of Revolut Travel Ltd in relation to insurance distribution activities. Revolut Ltd is an Appointed Representative of Lending Works Ltd for the activity of “operating an electronic system for lending”. Trading and investment services are provided by Revolut Trading Ltd (No. 832790). Revolut Trading Ltd is an appointed representative of Sapia Partners LLP (No 550103) which is authorised and regulated by the Financial Conduct Authority. Revolut Trading Ltd is a wholly owned subsidiary of Revolut Ltd.