App not working abroad


#1

I had used Reolut for about two months in the UK without any problems.

But now I am in Thailand and I cannot open the app - it has logged me out and goes straight to the sign up page which requires a UK phone number (no access to anymore) and I don’t want to make a new account.

How can I use my previous, verified account, while I am abroad?


#2

Did you switch your mobile phone’s SIM card?
The Revolut app requires the phone number of the SIM card you initially registered with.
But you can change that by initiating a phone number change from the app while your initial SIM is still in.


#3

Yes, I switched sims. The original sim which I used when registering with Revolut is unavailable now as the contract closed. I still have a British one I used after and the Revolut app still worked fine.


#4

You might want to contact the support, if you can’t do that in-app:


#5

Hi @Randolphgb.

Mind sending me a direct message so I can help sort it out?


#6

I’ve got the same problem can someone help, many thanks.