App not usable and still waiting for response


#1

Hi,

I downloaded the Revolut app last night and verified my identity. But I have not been able to use the app as I just get the following message on a static screen when it opens: Please help us to keep your account safe

I have been in touch with the support team on chat, but haven’t had a response for several hours.

I would like to get a card soon as I am traveling at the end of next week, so would appreciate any advice.

Thanks


#2

Hi @flubber,

I have tried to locate your account but I cannot find it. Can we get in touch through a direct message so we can help?

Best,

Andreas K.


#3

Thanks for sorting Andreas!