App no to working


#1

I’m due to go to the states tomorrow and the app won’t allow me to activate my card or top up. How long is this going to be a problem as I literally have today to get an alternative method for spending on holiday?


#2

I talked to support and they said their payment system is down and trying to fix it in a short time. When I asked if the issue will be resolved today, they said “we hope so”


#3

Hey @Chel :wink:

There’s an ongoing problem which is going to be fixed ASAP. Normally, given past experiences, these problems usually last no more than a few hours, but consider keeping a backup card with you (as with any other card)