Please can you help me.
My app has reset itself for some reason and j can’t log in. I enter my registered phone number, then I enter my app password and it says a code will be sent to my phone.
I never receive a code (have tried many times).
So I try to use live chat, i ask for an agent, explain the problem and then I am told the waiting time is 6 hours… I wait a few hours and then the app crashes!!! Then I have to start again… This has happened many times now.
It is literally impossible therefore to access my account.
Please contact me and help me! Surely you can generate a code for me and send it to my email.
Live chat would be great if it didn’t keep getting disconnected and I having to start again!
This is urgent too! I need access to my account…I am in trouble!
I am a premium member too.