Every time I try to log into the app on my phone, it fails after I input my pin. Now it’s like I need to set up a new account?! I recently moved from Ireland to Canada - could this have something to do with it? I need to access my app asap. This is awful!!
How does it fail?
Interesting never thought about this, could you try using a VPN? (see Hola!, it’s free with Irish servers, but be careful with it, it’s not the most trustable app).
The VPN doesn’t work. It’s definitely an app/phone issue now that I think about it.
So I click into it, it asks me to log in and then acts like I’m not a member. It either kicks me out or tries to sign me up to a new account.
Yeah!! Nothing has changed!!
Actual footage of @AndreasK solving problems with his magic, as hopefully he will do with your misterious case
However, if he is too busy, you can also try to get support from through Twitter:
Which OS are you using ?
I’m not sure about this but the revolut app could check whether the registered number matches the one installed in the phone ( I assume you’re now using a canadian number ?)
Otherwise, you could try to reinstall the app.
If that does not work, you have to wait for the magic of Andreas, as @Juliopp mentioned
Sounds like you’ve created two accounts.
Let’s sort this out Could you please drop me a direct message?
I have a problem with my app connection. I have been disconnected and I can’t log in anymore at all. When I open the app it requires my phone number and then a code I should receive by sms. I am in south america without connection so I can’t receive sms. I can’t access the app chat so I can’t solve the problem. Could you please help me?
hmm Let’s get in touch and sort this out for you.
Can you please drop me a direct message?