When I try to log in to my account, after filling in the PIN or fingerprint, the app crashes on my Galaxy S9 +. This is the first time I have this problem while I use the application for a few years on different devices.
3 Likes
Hey Congolese
Please make sure you are using the latest update of the App. Currently that would be 4.16.x for Android.
If you are already using the latest version then you can try and reinstalling the app or clear the cache for the app.
Here is some information on clearing caches for apps on Android:
Are you using the latest version of the app?
Hello,
I have the same issue, I just checked the installed version and it is up-to-date.
If I quickly go on the recharge or exchange page the app do not crash but it is not a solution haha. Anyway on any other page the app still crash.
I am also on a Samsung but galaxy S8+.
I hope this would help you debug this issue.
Thank you guys.
1 Like
Good Morning Andreas,
The app was updated tow days ago & since I am unable to use it. As I have already converted some sunds from my GBP to EUR to have these monies transferred onto my EUR account, I would realy appreciate if you could please send me a step-by-step guide of what I need to do to have the application up & running again -I am still receiving notifications on individual transactions made with the card, but the app keeps crashing immediately after I key in the pin.
I am running android one updated a month ago to v. 8.0.0. and deleted the cache but not the data as I was not realy sure I should do this.
Your earliest response would be highly appreciated.
Best regards and greetings,
Thanos
Thanos, could you please delete and reinstall the app?
Success! Thanks a million!!!
2 Likes
Hello,
I get the sms but I can not validate.
A message appears in the app that states:
We are sorry. Something has gone wrong. Try again.
I have uninstalled the app and reinstalled and I always see the same message.
Honor 9 lite, android 8.0, revolut 4.16.0
Thank you
Can you please reboot your phone?
I reboot my phone and the same message appears
Hello,
I tried to clear the cache but it did not work. I uninstalled and reinstalled the app and it seems to work now.
Please send me a direct message so that I can help.
Sorry, i cant send you direct message.
I clear the cache, uninstall, reboot and install the app and the message its the same.
I could make the mistake since I bought my cell phone in China and may have some kind of misconfiguration
@anon33247966
Hi
I’m having this problem - Revolut has worked fine for me for months on my iphone, but now, when I log in, moments after putting my PIN number in, it crashes.
I have savings on the app and I can’t access them!
Help would be much appreciated
Same problem here. I was about to change bitcoins to pounds as it was a convenient time and now it started crashing… shame. Help please!
Same here, suddenly… Uninstall and phone reboot didn’t help, the app still crashes after typing the pin / entering the fingerprint…
I’ll try again tomorrow…
I have same…please help me
Same problem here after uninstall and install the app, after many reboots, crashes continue to appear after entering the pin code. Acces to account was very important to me because I wanted to do a transaction. Hope it will be fixed as soon as possible.
1 Like
This is happening to me now in 2020! I really need access to my Revolut account, we are in the middle of a damn pandemic, 99% of my transactions are made through revolut!
2 Likes
This is also happening to me! - app keeps crashing after login with fingerprint/pin code.
It started yesterday, so I did update the app to the newest version 7.23, but it didn’t help. So I tried reinstalling the app, but that also didn’t improve anything.
Now I’m blocked and can’t use my Revolut account.
Please fix this issue asap.
Bug report details:
Device: Xiaomi Mi 9T, Android 10
App version: 7.23
Occurs: always
Crash log:
