App crash at start after PIN input and / or touch ID


#1

Hello,
The Revolut app crashes almost always at the first start after the PIN input or after Touch ID immediately. If I then open the app again and then again use my PIN or touch ID, it works without problems. The error occurs with a Wi-Fi connection as well as under mobile network.

If I close the app on my iPhone under multitasking, the above error happens again.

Technical Information
Revolut App version 3.7.3
Phone: Apple iPhone 6s (Hardware Model: iPhone8,1)
OS: iOS 10.2.1 (14D27)

The Apple Share Diagnostics and Share With App Developers feature is enabled.

Thanks for the help and troubleshooting.


#3

Did you try to delete and reinstall the app?


#4

It is a new installation. My account was created just a few days ago. I wanted to report the error here, since I have not found the error so far in the community.

The error does not always happen.


#5

Thank you for letting us know @DonAlex93, tech team will take a look.