I asked Customer Services this question yesterday, but they side stepped it.
So I’m asking it here, as CS take all day to hold a simple conversation.
The annual top up limit is said to be £30,000. But in the app (ver 3.1 iPhone), under Security>Please Verify source of funds> Verification & Limits in the speedo graphic it shows as €30,000. There is still some difference. Which is it, GBP or EUR?
The figure shown in Verification and Limits, on the speedo graphic is €29,425.
In my Account page, the all time top ups is shown as £23,687, but some of that is not in the current year, although it is all in a rolling 12 months. CS told me the ‘annual limit’ refers to a calendar year.
I’ve just received a message telling me that I’m very close to the top up limit and to verify my identity. I verified my identity when I first got the card. Does really it mean I need to verify the source of funds? If so, I sent 3 pages of bank statements in on the Chat yesterday by following the procedure in Verification & Limits.
If the top up limit is £30k, I’m not close yet. If the top up limit is €30k, I’m nowhere near, as I’ve never topped up in €.
There are another 2 monthly cycles to go before the end of the calendar year and I don’t want to get caught without enough limit for my needs.