Annual top up limit - verification processing endlessly


#1

Hi
Revolut said top up verification limit takes up to 24h to process. I have send all the required documents (payslip for 3 months + statement from my bank that show that my salary goes effectively into the bank account + a statement of proof from my bank which shows that all top ups that I have made so far to revolut come really from my bank account).

Now the thing is it has been 3 days and despite many posts via the chat online (using my revolut account) , i get no reply. The annual top up limit that they set is low compare to my intended usage of the services from revolut. @AndreasK you are the one everyone on the forum referring to, so do I.

Many thanks


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.