Annual top up limit - verification processing endlessly


Revolut said top up verification limit takes up to 24h to process. I have send all the required documents (payslip for 3 months + statement from my bank that show that my salary goes effectively into the bank account + a statement of proof from my bank which shows that all top ups that I have made so far to revolut come really from my bank account).

Now the thing is it has been 3 days and despite many posts via the chat online (using my revolut account) , i get no reply. The annual top up limit that they set is low compare to my intended usage of the services from revolut. @AndreasK you are the one everyone on the forum referring to, so do I.

Many thanks


Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.