annual top up limit not reset

Hi,

I was told the annual top up limit on my account would be reset today…but it hasn’t been done yet. I happen to need to make some international transfer today…Could anyone please take a look into that? @AndreasK

Thanks!

Hey jlz

Please contact support via In App Chat :slight_smile:

Hi,

I contacted the in app support a few times, but the reps couldn’t resolve my issue. Can you please check that?

Thanks.

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.