Android app not working

1

I have been trying to install your app for a while. Every time I enter my phone number then it asks to set up pin as soon as I enter it it goes “something went wrong please try later”.
I have tried uninstall and reinstall with no success.
Cheers

2

Hi there.

Thank you for contacting us.

Are you using the latest version of the app.

3

Yes, I’ve download it several times from the Play Store.

4

What Android OS are you using?

5

Android 7.0
Kernel 3.18.35

1 Like
6

Could you please send me a direct message?

7

Hi,

I have a problem opening the application.

  • OS fresh installation
  • Latest version of the application
  • Android 7.1.2
  • Kernel 3.10.72
  • Asus Z00A device

Error logs:

--------- beginning of main
--------- beginning of system
         1588660043.219 10120  2637  2637 E cr_CompositorSurfaceMgr: surfaceDestroyed format : 4
         1588660053.366  1017   353   353 E IntelKeyMaster: cannot read key; it was not made by this keymaster
         1588660053.369  1017   353   353 E IntelKeyMaster: OpenSSL error in intel_keymaster_get_keypair_public 67109003: error:0400008b:RSA routines:OPENSSL_internal:VALUE_MISSING
         1588660053.369  1017   353   353 E Keymaster0Engine: Error -1 extracting public key
         1588660057.377 10114 11012 11012 E CrashlyticsCore: Failed to execute task.
         1588660057.377 10114 11012 11012 E CrashlyticsCore: java.util.concurrent.TimeoutException
...
--------- beginning of crash
         1588660057.382 10114 11012 11012 E AndroidRuntime: FATAL EXCEPTION: main
         1588660057.382 10114 11012 11012 E AndroidRuntime: Process: com.revolut.revolut, PID: 11012
         1588660057.382 10114 11012 11012 E AndroidRuntime: java.lang.RuntimeException: Unable to create application com.revolut.RevolutApplication: java.lang.SecurityException: java.security.ProviderException: Failed to load generated key pair from keystore
...

Regards