Android app identity verification gets stuck


#1

Android app identity verification gets stuck with a blank screen.

  • Profile > Personal details > Verify identity
  • select “Working or Family visa”, press “Continue”
  • photograph a visa affixed in your passport
  • app’s passcode screen pops up, enter a passcode
  • blank white screen with “X” in the top left corner and un-clickable shaded “My visa is readable” at the bottom.

Screenshot:
https://drive.google.com/file/d/1qlIs-gG1GFPEgumwLk5r7pzKMxpmBWYN/view?usp=sharing

Is this expected behaviour?