Recent unannounced changes to the FAQ introduced all-week markup for some currencies, notably the Australian dollar. No-one knows when exactly the changes were made. Customers were not advised about them at all.
@expatier noticed the change towards the end of April and posted a thread about it, writing:
This is apparently a (relatively) new update. Effectively this means that for the stated currencies, a markup is now applied EVERY DAY instead of just on the weekends as was previously the case.
What is worse, these mark ups will see additional increase during weekends as well. For example, a markup of 1,5% was previosuly applied to THB only on weekends. Now, if I understand this correctly, there is a 1,5% markup on THB every day to which additional 1,5% markup will be added during weekends.[/quote]
It appears the change was rolled back with regard to the AUD after inquiries from @Doppjunat but not with regard to the other currencies. However, Revolut customers who made AUD payments in April were potentially charged extra due to this markup, of which there is no record whatsoever.
Even if partially rolled back, these changes set a worrying precedent for how the “FAQ” is amended in the future. Revolut employees present here such as @alan have completely failed to alleviate any concerns with regard to this. Instead, they have now deleted the whole thread: https://community.revolut.com/t/exchange-rate-markup-new-rules/6020
Amazingly, someone apparently thinks that in 2017 you can censor information from the Internet, and that it would be gone and forgotten.
Dear @revolut, if you are going to delete threads here now, there will be no reason for anyone to use this message board anymore, and instead the discussion about your practices will just spread all over the Internet to other places that you do not control.
You are now losing whatever little reputation you still had left following this incident, and are running out of time to respond so that this issue can be closed.