Guys I’m suffering a similar issue.
I’ve got both my VISA debit cards (HSBC and Barclays) both issued in the UK. However the billing address is in Portugal. I use both on PayPal (although PayPal doesn’t let me change the billing address from UK to Portugal, somehow I manage to get payments through), I use both on Google Pay without issues. And I also use them on many internet websites : Dropbox, British Airways etc…
But unfortunately, I can’t use either for top ups on revolut… I get the postcode mismatch message all the time… I was advised trying postcode 0000 or something… My Portuguese postcode is comprised of 7 numeric digits xxxx-xxx separated by a dash after the first four…
I’m managing to top up with bank transfers and using Google Pay instead.
I’ve been asked by the technical for a bank statement linking the card to the address. There’s no such thing. I reached Barclays and they don’t provide it. Because there’s no need.
Please see my latest message on the chat support with revolut:
"I’m sorry you’re not able to add my VISA card…
I’ve provided enough information. I don’t understand.
I reached my bank, which isn’t any bank, it’s Barclays, and I asked for some sort of letter or statement confirming that my card is linked to the address on my account.
They cannot do it because it doesn’t make sense.
See, A regular bank statement already has the proof that the address linked to the account and sort code which are printed in front of the card, making an unequivocal confirmation that the card linked to the account is linked to the address printed on the statement. Period.
It’s unclear why this isn’t proof enough… "
I’ve provided support with:
Bank statement where they can read:
My account number
My account sort code
And I’ve provided a photograph of the front of my card (erased some digits) where they can read:
The card holder’s name (My name)
The card number
The card’s bank account number
The card’s bank account sort code
Having this in hand, it’s unclear why isn’t it enough for revolut to confirm the UK issued card is linked to the address provided three times:
Creating the revolut account
Adding the visa card for top ups
Providing the bank statement linked to the card added
And therefore allow topping up directly without having to go through Google Pay.
Support is referring this matter to the technical team who should contact me soon.