Address issue when adding card


#1

I have a question which has bothered me for more than 3 months and it seems that customer support couldn’t solve the issue for me.


Basically I was using my Barclays to top up. As one day I moved to the new house, so I updated all the address to the new house, my Barclays account billing address, revolut address, top up card address, and once I have update all the address, I can’t use my card to top up again.

As the customer service said I should keep the address simple, so I only wrote the house number and building name. It didn’t help at all. We’ve also tried to delete the revolut card and activate it again. Still no miracle. I thought it was my address problem, so I tried to top up with another card which I don’t use at all with the new address, and it does works!

I still need to use my Barclays to top up though because the other bank account I don’t use it at all. I have checked with Barclays customer service to confirm that my address has been update to the latest one. However, the revolut customer service still told me that I should contact Barclays customer service as they can’t solve the issue for me.

Can anyone advise how to make it work Again? I really want to use the revolut.

Thank you.


#2

Hey there! We can certainly assist with this, have you contacted us on the support chat? Please try to remove the numbers from address lines 1 & 2 and change the postal code to - when adding the address.


#3

I contacted your customer service many times before, but they only told me to delete the number, which didn’t work at all.

But now, after I tried to change the postcode to - , it works, and everything is back to normal. Thank you sooooo much!