acount blocked for security reasons


#1

Yesterday, I have my Revolut count blocked for securty reasons and i saw the message to check my bank statement in the Banco BPI acount associated with my revolut card.
The transation that i do, was with the aplication MBWAY from Portugal with a virtual card.
I can´t find the code that you request in my Bank statement or in the MBWAY aplication.
I need that you help me with this. I don´t know what to do.


#2

Normally it will say on your statement ‘Revolut1234
You need to give them the four digit code between the two * marks.


#3

In the last transation the "merchant"reference is Revolut0901 . When i put this code in te app that don´t work.


#4

You will need to contact support via the in app chat function - type ‘live agent’ to get past the automated bot, Rita. If you can’t gain access to chat in the app try contact via Twitter.

Alternatively @AndreasK or @JessicaZ may be available to help.


#5

Just to be sure- you’re using this “code” from your last top up from this card, right?


#6

Hi there. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.


#7