acount blocked for security reasons


Yesterday, I have my Revolut count blocked for securty reasons and i saw the message to check my bank statement in the Banco BPI acount associated with my revolut card.
The transation that i do, was with the aplication MBWAY from Portugal with a virtual card.
I can´t find the code that you request in my Bank statement or in the MBWAY aplication.
I need that you help me with this. I don´t know what to do.


Normally it will say on your statement ‘Revolut1234
You need to give them the four digit code between the two * marks.


In the last transation the "merchant"reference is Revolut0901 . When i put this code in te app that don´t work.


You will need to contact support via the in app chat function - type ‘live agent’ to get past the automated bot, Rita. If you can’t gain access to chat in the app try contact via Twitter.

Alternatively @AndreasK or @JessicaZ may be available to help.


Just to be sure- you’re using this “code” from your last top up from this card, right?


Hi there. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.