Account verified but not?


#1

Hi all,

I’ve just succesfully verified my account and have received the verification success email and text message, however when I try to activate my card the app is still showing as verification failed. When I click on the verify button it is non-responsive. Does anyone know what is causing this and how to fix it?


#2

Hello, did you try to contact in-app support?

Do you have some additional messages ? Screenshots?


#3

Hi Mirron - thank you for your reply. I have fixed the problem - I had to reinstall the app :+1:


#4

Good to know :slight_smile:

Enjoy :r: