Account Verification won’t work


It is perhaps the forth time that I try to verify my account because I have money in it that I am unable to use and the app won’t let me verify it. Since yesterday it says that it is verifying it but it won’t work. I tried to contact with the in app help but did not have any response. Anyone have a solution? It is quite urgent because i need to use the money that I have in my account.

Thank you

Have typed live agent to pass RITA through?

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Yes, it doesnt work apparently.
Thank you

i have the same problem pending verification for two days
want to remove my funds but cannot,any help

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Are you able to ask them for help using Twitter or Facebook?

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They do not respond either. Unbelievable

Same problem for me (here is my topic)…

@AndreasK, hello, do you think you might be able to help us please?

Hi @walas99 I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.