Account Verification won’t work



It is perhaps the forth time that I try to verify my account because I have money in it that I am unable to use and the app won’t let me verify it. Since yesterday it says that it is verifying it but it won’t work. I tried to contact with the in app help but did not have any response. Anyone have a solution? It is quite urgent because i need to use the money that I have in my account.

Thank you


Have typed live agent to pass RITA through?


Yes, it doesnt work apparently.
Thank you


i have the same problem pending verification for two days
want to remove my funds but cannot,any help


Are you able to ask them for help using Twitter or Facebook?


They do not respond either. Unbelievable


Same problem for me (here is my topic)…


@AndreasK, hello, do you think you might be able to help us please?


Hi @walas99 I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

closed #10