Account Verification STILL Pending!


My account verification has been pending since last night… I’ve tried to contact the team via the in-app but I get no response or they go offline soon after. What do I do next??


Hey @thumsuian :slight_smile:

You’re pending verification from the corresponding team. This can take a while (even a few days) and probably won’t get an answer through the chat until the process is concluded. If you need it urgently, you can ask for an update through Twitter:



thank you! I’ve read that some users only had to wait 10mins while others have waited for moooonths and it’s still pending verification… hopefully they’ll get back to me soon… cheers! (:smile:


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

archived #5