Account verification required 3days waiting


#1

my account has sent through verification of my ID but I haven’t been verified yet. previously when it was rejected it took minutes but has been stuck for 3days now. when I go to the menu again it says it will take around 10minutes before confirmation.
I have messaged support a few times with no response but my friend had his account approved within an hour and support responded. is this an issue or is there a wait time. would be good to know as everything is currently silent.
Thanks
Rob


#2

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.