Account verification problem


Hello, I’m new to the app. I have to top-up my account for the first time, but when I select top-up via bank transfer there is only an “activate” account option, which I click and a verify identity option comes up. I click that and it takes me to a page where it says I should top-up my account using a bank card or a bank account, but there is only a “go to top-up via card” clickable option. How do I top-up via bank account to verify my identity?