Account verification issue?

Hi all.
I’m from Bulgaria and yesterday after few attempts to upload my passport for verification I was asked to upload front and back of my ID card. Since then verification status is Pending and I’m unable to contact support because in-app chat is unresponsive, no matter what I type in there. Furthermore before that I’ve applied for a debit card, which status at the moment is Posted…Tried to call support via phone, so did I blocked my (un)issued new debit card?!? In short - I’m a bit lost at the moment…

Thank you!

Hi there. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Thank you for your patience.

Thank you! Just received from support team and issue is now fixed.