Hello AndreasK,
I have also similar issue, picture of the document (driving license from EU, Poland exactly) wasn’t accepted, and I had issues even to send it to verify manually by your colleagues. Now I finally made it work… two days ago actually. Moreover I think chat is not working for me, maybe after failed verification (it would be bollocks, as this is moment when we need you most so probably it’s not a case). Even bot is ignoring me for two days already.
Card is also already ordered and already sent by you.
A little disappointed with the first experience, already sale on which I was going to test Revolut is already gone… Hope you can help me so it won’t happen in the future. Thanks in advance!