I have a problem with my ID verification. I’ve been waiting 3 days and my verification is still processing. I already topped it up and I urgently need my ID to be verified.
How long does it usually takes?
Anywhere from 3 seconds to 2 weeks. If you need it to be handled faster, you can ping the team through Twitter so they can speed things up for you:
I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.