On March 23, 2018, our client sent us EUR 38762.20 as a partly payment for frozen fish production delivery. As we could not access our account in Revolut (for unknown reason - just tells us “email not found” when trying to log in), we asked our client to stop the transaction. Also we received and email from Revolut, that our account is under review. The bank of our client started a “money return procedure”, however today the bank says, that for some reasons Revolut is holding money, and not giving it back.
@AndreasK can you explain us, why your system is not asking for any documents, or proofs of the deal? Not giving the money back to client? We can not dispatch the production while the money is not accessible!
Waiting for an urgent answer.