Account under review


#1

Hello.
On March 23, 2018, our client sent us EUR 38762.20 as a partly payment for frozen fish production delivery. As we could not access our account in Revolut (for unknown reason - just tells us “email not found” when trying to log in), we asked our client to stop the transaction. Also we received and email from Revolut, that our account is under review. The bank of our client started a “money return procedure”, however today the bank says, that for some reasons Revolut is holding money, and not giving it back.

@AndreasK can you explain us, why your system is not asking for any documents, or proofs of the deal? Not giving the money back to client? We can not dispatch the production while the money is not accessible!

Waiting for an urgent answer.


#2

Hey GT_Export is this a Revolut Business account?


#3

Yes. It is a completely verified business account.


#4

Moved the post in hope of a Business agent will see it :slight_smile:


#5

Thank you very much. Really hope someone will help, as soon as possible. @AndreasK @larysa.stachowicz or anyone else from Support.


#6

Hi @GT_Export

I have requested an update for you. Our relevant team should be in touch with you via email in a couple of working days. Thank you for your patience.


#7

@Oleksii it is Tuesday today. We have not received any explanation email from Friday. You hold almost 40 000 EUR without any explanation. It causes losses to our business. Please ask any documents you want from us and unblock our account or send the money to source company as soon as possible.


#8

@Oleksii @larysa.stachowicz
Hello!

Until this day, we have not received any motivated explanation from You about the reasons blocking our company account. We realize, that without delivering products and settle payments with our business partners till tomorrow (29.03.2018) afternoon, we will get very significant losses, which basically threaten our commercial activity as a whole. As a result of Your actions and because of Your inability to deal expeditiously with Your customers, we face a huge risk of serious losses. We have decided to seek legal assistance in court and begin solving the situation by involving lawyers. We note that we have begun calculations for all losses, including lost profits and losses that will have affected our further commercial activities. Upon reaching this situation, the process will be irreversible.
We invite you to urgently resolve the situation and provide promptly Your proposals on how to deal with it.

Looking forward to a quick response,
GT Export


#9

Hello!

Until this day, we have not received any motivated explanation from You
about the reasons blocking our company account. We realize, that without
delivering products and settle payments with our business partners till
tomorrow (29.03.2018) afternoon, we will get very significant losses,
which basically threaten our commercial activity as a whole. As a result
of Your actions and because of Your inability to deal expeditiously with
Your customers, we face a huge risk of serious losses. We have decided
to seek legal assistance in court and begin solving the situation by
involving lawyers. We note that we have begun calculations for all
losses, including lost profits and losses that will have affected our
further commercial activities. Upon reaching this situation, the process
will be irreversible.
We invite you to urgently resolve the situation and provide promptly
Your proposals on how to deal with it.

Looking forward to a quick response,
GT Export


#10

Dear @GT_Export

I cannot disclose any more information regarding your case for the time being. Once there will be an update, you will be informed via email by out relevant team.


#11