I have topped up my account in HKD on October 27th, with all the correct references.
I am still waiting for it to arrive on my account.
Someone from the chat support said that he located the payment and asked me for documents showing the transfer and the name of the sender. I gave all the relevant documents which he sent to a third party provider.
In the same chat I asked for an estimate of the time it will take now to get my money and I never got an answer. I asked again today, and nobody is ever answering, like I am talking in the void…
Can you please have a look at my query and give me an update? It has been a week now and I am waiting for a large amount which I need to transfer urgently.