Account Review


Under the card in my app, I see “The review process takes up 10 minutes”. Looks like i am stocked here. This message in my app has been there for over 5 days. I later got an email saying i should prove evidence that I reside in European Economic Area. yet I can’t see where I can upload or prove this on my app as I still see card being reviewed since. Please, how do I get out of there as this thing is becoming frustrating and the worst part is that I have uploaded money already to my account with the app, yet I can’t be verified. :frowning: :frowning:


Please see the post below and click the right-wards facing arrow to expand the post.


Hi @Jerry728,

Could you please verify your account by uploading your right to remain in the UK?


I didn’t submit my Residence permit FORM last week because of your app’s verification.I never knew it would take this long time and process, I wouldn’t have credited some money into the app. I planned submitting my Residence permit form tomorrow since I can’t be verified with all the information I provided. I think my FORM is more important to me.



I have the same problem, i received the card 2 weeks ago and the message don´t desappear ``we are reviewing you profile, we will notify you in 10 minutes…" i repeat, 2 weeks ago. Could anyone help me?


Hi Andreas, I just signed up to join the community and don’t seem able to ask a question without using a reply.

My question: we are a startup. Can we still open a business account or do we need to first have a normal bank account and open an account with you later? Our preference is to start with you. Thanks for your attention, looking forward to your reply. Cheers!