Account number is in invalid format

Hi all,

I’m trying to setup a new bank beneficiary from my personal account. I’m UK based and it’s to another UK bank. I’m getting an error message however when adding in the recipients account number “Account number is in invalid format”.

I don’t understand how it is in the wrong format considering account numbers are 8 digits long, no dashes or anything. Am i missing something here or is it a bug?

Are you sure the account details are correct?

I am yes - copied them off the recipient’s card along with the sort code

Can you please contact our in-app support team?

Just tried it again with the exact same details and managed to create the beneficiary…bit weird why I got the error message in the first place. Thanks for your responses though.

1 Like


I’ve exactly same issue.

Any ideas how to fix it?

Thank you
Kind Regards

[quote=“michailflis, post:6, topic:34917”]

I’ve the same issue.

how to fix it?

Has there been any fix on this?