Account not verifying


#1

Hi,

It says in order to verify my account I have to top-up using a card. I have topped up three times, totaling a sum of £30.00 but it still isn’t verified. I have spoken via live chat with an agent and she informed me it would be passed along and manually verified, although this hasn’t been the case.

Could I get some help?

I haven’t uploaded any documents like a passport or such, and can’t find where to do so on the app.


#2

More> Profile> Verification and limits


#3

It just says “to verify your identity, top up your account using a bank card or a bank account in your name”


#4

Have you read this?


#5

Ah, that could be the problem. The top-ups haven’t appeared on my bank statement yet but this is probably the solution. Many thanks.


#6

Look into pending transactions on your bank’s account. Some banks show description which is enough to finish verification procedure.


#7

Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.


#8