It says in order to verify my account I have to top-up using a card. I have topped up three times, totaling a sum of £30.00 but it still isn’t verified. I have spoken via live chat with an agent and she informed me it would be passed along and manually verified, although this hasn’t been the case.
Could I get some help?
I haven’t uploaded any documents like a passport or such, and can’t find where to do so on the app.
Hi there. Thank you for your patience. I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter. Please note a member of our compliance team will contact you via in-app chat shortly.