Account locked!!!...


#1

My account is still locked and I need to use my money, the support doesn’t want to unlock it, anyone can help me?? They say “security reasons” but which reasons? I have just to use my money!!


#2

Hey Flavio

As Revolut have a eMoney license they are under strict regulations and are required to review suspecious activity. I am sure they will soon open you account again when the correct team have looked into it.


#3

Ok, but if i need my money they have to give me the chance to use it!!! It seems really a joke!!


#4

They are doing what they are required to do according to the regulations. But i am curious what did you do before the account got locked?

Also is your profile fully verified?
Did you hit your top up limit?


#5

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.


#6