Account locked whilst transferring funds


#1

Hi there,

I was I the process of sending funds to Coinbase and my account locked and said don’t worry we just need to verify details.

Could someone rectify this please as I have no idea what has happened to the funds I was in the process of transferring. Maybe Andreas.k could look into it. I have seen his name mentioned in previous posts and he seeems to be able to rectify these situations very quickly.


#2

probably larg amount that looked suspicious to the automated security system…


#3

Hey @Nath :slight_smile:

I frankly believe @AndreasK is enjoying some nice Christmas holidays. Perhaps @jessicaszabla? :slight_smile:
Maybe you can check the other contact methods described here:


#4

Thanks Juliopp, much appreciated.


#5

Probably so, butt thanks for reaching out.


#6

Few moments ago it happened to me too.
I was about to transfer money back to my bank account.
When I open the app it says I need to verify the card and enter 4 digit code from last top-up indicated as REVOLUT1234
But I don’t see this transaction on my bank account.
Can anyone from support team please help me unlocking the account?
@AndreasK or @jessicaszabla


#7

Hey @michalw2 :slight_smile:

Can you see the transaction, even without the code? If not, it might appear as a pre-authorization…


#8

My problem was resolved after getting touch with support.


#9