Account locked when trying to transfer daily limit in EUR

1

@AndreasK - apologies but i have to submit a repetitive post but…

I made a successful transfer to Kraken for 10EUR 02 Jan via my debit card

I tried a larger amount (my daily limit) to the same destination and now my account is locked

Why?

Please can you assist!

Thanks

2

Hi there. Apologies for any inconvenience caused.

Please send me a direct message with your phone number associated with your account so I can take a closer look at what’s going.

Best,

Andreas K.

1 Like
3

Hi Andreas

Thanks for the response

Your colleague was able to rectify the problem

Cheers

(PS - was there a particular trigger that blocked my account?)

4

Hey Andreas,
I’m having a similar problem, was trying to do a transfer and my account has been locked asking for verification but I can’t verify because the transaction doesnt appear on the statement for a few days.

5

I’ve escalated this issue to our compliance team as they will be better suited to assist you with this matter.

6

Thank you very much.

7

Hi - my account has also been locked when trying to send my daily limit. Please can you assist @anon33247966

8

Hi there. We’ve unlocked your account. Thank you for you patience.