Account locked, verification not working

#1

Hi! Wanted to transfer money to my card and all of the sudden my account gets locked for security measures. I know there are a lot of topics related to this, would have posted in one of them but I’m tired of searching a way of doing it. Anyway, I’ve verified my card with the transaction code and nothing happens.
@AndreasK Please help to unlock it as soon as possible.
Thank you!

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#2

Seriously…no answer after 2 hours?? Unlock my account so I can get my money and forget I ever tried this service

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#3

Hey @Dodin.alexandru :slight_smile:

Here you have the standard procedure:

There’s a 90% of chance that at this time of the day you’ll not receive an official answer on the forum at least until tomorrow :wink:

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#4

Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.

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closed #5
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