Account locked, verification not working


Hi! Wanted to transfer money to my card and all of the sudden my account gets locked for security measures. I know there are a lot of topics related to this, would have posted in one of them but I’m tired of searching a way of doing it. Anyway, I’ve verified my card with the transaction code and nothing happens.
@AndreasK Please help to unlock it as soon as possible.
Thank you!


Seriously…no answer after 2 hours?? Unlock my account so I can get my money and forget I ever tried this service


Hey @Dodin.alexandru :slight_smile:

Here you have the standard procedure:

There’s a 90% of chance that at this time of the day you’ll not receive an official answer on the forum at least until tomorrow :wink:


Hi there. Thank you for your patience. I’ve escalated this issue to the relevant team which is better suited to help you with your request. Please note a member of the team will contact you via in-app chat shortly.