Account locked, then asked for 4 digit code, now 12 hour wait for support


I just tried to send a SEPA payment from my EUR acount and my account came up as locked, then it asked me to verify my card from my bank statement which I did successfully, but then went back to 'Your account is currently blocked…". If I hit 'Chat with Support it puts me into a 12 hour queue!

Now you have over €100 euros of my money that I can’t get at?


This has now been fixed through the support chat - no 12 hour wait this time.


Hi there.

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.


Andreas K.

closed #4