I created my account last week, and the “ID Verification” step failed with your robot.
Today, I sent every ID document I have prove my identity and to unlock my profile but it is still locked.
I contacted the assistance, but the agent ask me to send my bank statement with the payment to revolut.
But I can’t do the top-up to Revolut, the application is locked on “ID verification”.
I have no access to other functionality, the only button is “assistance”…
Can you first validate my ID, or unlock my profile, to give me the possibility to send you money ?
If this step is not OK, I will not be able to give you a bank statement with the Revolut transaction, because i have no access to this functionality.
Can you help me, please ?