Account Locked Help


#1

Hello,
I have been using the app on my phone for over a week now, and have a Revolut card.
Today my account got blocked for security reasons. I was in a chat and was told I was going to be referred to the relevant team. I have been waiting for over 2 hours now. I have been unable to connect to the app or talk to anyone in the chat. Therefore I went on the site to log in and try to contact someone on the computer but I didn’t have an account on the site it said! So I just created this account. I hope that it is linked to the account on my phone as I already received emails to the same email address.
Please get back to me!
Regards,
Pierre Meeus


#2

Hi Pierre.

Thank you for contacting us.

Please check your DMs here :slight_smile: I can help you out.

Best,

Andreas K.


#3

Same problem. Assistance silent since 3 hours now.
Situation critical


#4

BenVonAachen
Get in contact with Andreas that answered my posted! He unlocked my account in 10 mins. If it wasn’t for him I would still be waiting on the chat.
Hope this helps!

Pierre Meeus


#5

how much it last to un lock you account ?


#7

Hello @AndreasK, my account is blocked and nobody answers in the help center from the app… could you please help me?


#9

my account is blocked to, need some help


#10

Hey guys. We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.


#11