Account Locked for Security Reasons - Having provided 4-digit code


Hi there,

I have been told I am locked out of my account - it asked for a 4 digit verification code off of my bank statement which I have provided, but I am still locked out.

Can someone please look into this? @AndreasK I’ve seen you’ve dealt with similar issues in the past - are you able to have a look at this?



Hi i have the exact same problem.

I am yet to give the 4 digit reference from my statement, it takes days for bank references to update. Is there any other way i can get this unlocked now ?




The exact same thing has happened to me right now! Extremely frustrating to say the least.