Account locked for security reason

Hi there,

My account is locked for security reason because they ask me to scan my card and to enter the 4 digit pin of the card i top up with but the scan was not working.
I top up with my boyfriend card because I receive all my wages on it. I try to reach you since monday, but my problem is not solved yet, and I really need my money on it.

Can you please help me ?

Is there no way to unblock without calling Revolut? Are they on the phone? I need mine unblocking and their chat just says busy all the time…