Account locked for security reason.


#1

Hi,

My account is locked for security reason. It only gives me option to verify my card by verification code that I supposed to have on my bank statement. I haven’t got such code and have my funds locked.

Please help :frowning:

Thank you
Kris


#2

Have you used a card for top-ups? Check the transaction details for this card. This is where you should find the code. It’s the same verification method Paypal uses to verify linked cards.


#3

Yes. I have used my card for top ups but can’t find any code. I have HSBC account.
The account was blocked instantly when I used second card. It asks for verification for the first card.

I have some money on revolut and can’t access them now.

Thank you.


#4

Problem solved by in app customer support. Thank you.
No idea what the problem was but it could be HSBC bank.