Account locked for security reason.



My account is locked for security reason. It only gives me option to verify my card by verification code that I supposed to have on my bank statement. I haven’t got such code and have my funds locked.

Please help :frowning:

Thank you


Have you used a card for top-ups? Check the transaction details for this card. This is where you should find the code. It’s the same verification method Paypal uses to verify linked cards.


Yes. I have used my card for top ups but can’t find any code. I have HSBC account.
The account was blocked instantly when I used second card. It asks for verification for the first card.

I have some money on revolut and can’t access them now.

Thank you.


Problem solved by in app customer support. Thank you.
No idea what the problem was but it could be HSBC bank.