I tried to verify my identity more than 16 hours ago.
After submitting a few copies of the required documents (driving license + ID), the account is still locked. I tried to contact support through the app, but after more than 6 hours I did not receive any feedback.
In the meanwhile the application does not allow me to upload any other document (“Reviewing your documents”) and I cannot use the card because it shows that “Limit is reached” and “Limit 0 Ponds a year”.
I charged the card and I paid extra money to get it shipped as soon as possible so that I would be able to use it, but now I don’t know what to do.
I’m writing here in the hope that someone replies.