My wife has been using Revolut for quite a while. Recently she tried to add one of her cards, and upon hitting “Add card”, Revolut just blocked the account. Just like that. “Security measures” is what Revolut and some of you will say (totally overboard is what I’d say), but that’s beyond the point.
She got in contact with Support to unblock the account. She has quite a bit of funds in Revolut (a mistake, but still). She was told waiting time is 24h, which is ridiculous to begin with - this isn’t some silly software support we’re talking about, but a restriction imposed on someone to access their own funds, and it’s an urgent enough matter for which actual banks have 24/7 phone numbers to help sort out … but I forgot: “Revolut is better than your bank,” right?
Anyway, it’s been more than 60h and counting, and nobody has bothered to reply.
My own experience with Revolut customer support (I’m a Premium member too) has also been deplorable for the past year, and even more so in the recent months with double spends and funds held hostage for many days, e.g. see here … shall I also bring up all the top-up and payment issues affecting so many of us recently?
Reading these forums, I see @AndreasK spends his time mostly apologising, an observation made by others too.
Revolut is simply not reliable. I get the distinct impression that when it works, then you’re lucky, and for the rest of time: pray you don’t need customer support.
Bottom line is my wife’s funds are blocked, nobody is replying, there is no phone number or email for Customer Support … oh, but Revolut keeps developing these absolutely critical features, like vaults or the even more critical, accelerated vaults!
Guess who will stop using Revolut after getting their funds back?
To Revolut: stop spending time and money on developing silly features that nobody prioritizes above customer support, and start bloody investing in actual customer support! As far as I’m concerned, you failed as a bank/bank replacement. I can’t trust you being reliable for any of the most important operations: add card, top-up, payment … all 3 had major issues, more than once (resulting funds locked or account locked for long periods of time).