Account Locked/Blocked


Hi Team,

My account was locked after making a small transfer to Coinbase.

Can you please urgently rectify this.

Also, I am having an issue with my top-up limit. when i click to verify and change limits in the app there is no option to verify source of funds. it simply says £xxx / £25,000 limit. My first priority is having my account unlocked asap.

@larysa.stachowicz or @AndreasK can you help me?


Hi there.

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know