My first post didn’t make it?! so i’m not going to spend as much time on this one, i will just get to the point!
I asked customer support what ALL my limits were, one week prior, in anticipation of making a payment of 6-7k. I was told i was well within my limits (Premium) and to go ahead… for topping up, fx and card payments, just so i wouldn’t have to waste my time hanging around chat support, or posting on community forums, and here i am
I topped up, made the payment and my account has been suspended, pending review of certain personal information, proof of funds.
Now i dont have a problem providing this info, i’m not happy, but never the less, i will do it. But customer support, refuses, will not tell me what the procedure is going forward, after i provide docs, and what the general process/procedure is, so i know not to get into this situation again or how i can avoid it. All i get is another version of robo rita on live chat, copy pasting sections of the t&c’s and anti money laundering bla bla… with absolutely no ‘one on one’ communication, all hours apart my i add.
I understand all the t&c’s and all the AML, I’m okay with that.
But i need some clarification on how we move forward from here, before i provide personal information… but the guy on support refused my request, blanked me until his shift was over, and passed me to another dept, apparently higher up!?
2days later, and between 10mins to 5hr waits inbetween exchange of chats, i still have no access and no feedback!!
I was really excited about Revolut, but now have a very bitter taste in my mouth… if you ate trying to emulate a bank, then you need to up your game, bigtime!
I should add, i move thousands of pounds between my bank, and in 30years, NEVER had an issue, if it were hundreds of thousands, yes, i would understand, but 6-7k? Seriously!?
Can someone please shed some light on the situation above, as my patience is running out!! @AndreasK please can you check this out for me, word on the ground, is your the only human working fir Revolut