Hello everyone, I have a similar problem of having my account being blocked. My only issue is that I hadn’t use the service in about a year and I was trying to re-install the app but it blocked it for security reasons.
In app chat is not working, I have messaged for the last 10 hours but no response. I have looked everywhere online for a direct number but to no avail - the only one is the automated line to block your account.
I have used above guide an Tweeted my issue so let’s see what happens next.
I don’t mind using the in-app chat feature but honestly it is so unresponsive and I’ve basically been blanked for the last 10 hours with no response - not even an automated message from Rita - the intelligent trouble assistant!
Hope there’s an easier solution out there somewhere.