account has been blocked/locked


Hi @AndreasK
My account was locked after making a transfer to Coinbase.

Can you please urgently rectify this.

Also, I am having an issue with my top-up limit. when i click to verify and change limits in the app there is no option to verify source of funds.
My first priority is having my account unlocked asap.



could you please kindly attend to this.



@larysa.stachowicz @AndreasK Can you please get your engineers to get this sorted as soon as possible. why the heck is my account blocked after been successfully verified for over 30 mins. this is unprofessional. My money is in there and has been blocked.



Hi there.

We are sorry for the delay in getting back to you. We have responded and resolved your query. If you need anything else, please let us know.