An almost identical situation to that raised here a few days ago whereby my account balance has been suddenly reduced by hundreds of Euros for transactions in September 2016!
North American hotel charges (Alaska) which are incorrect.
One currency was put into a negative balance & the amount immediately taken from my Euro balance.
These charges are incorrect & I have lost all confidence in Revolut after being given differing information from 2 support agents.
I escalated my issue but have heard nothing aside from a frivolous email received just now greeting me like this: “Hey remarK”. The email goes on to say a transaction from a “few months ago” just processed.
Is 15/16 months “just a few months ago”? September 2016?
I completed Revolut’s own complaint form but have heard nothing since & will not accept this cavalier attitude from a financial services company, a company now applying for a European banking licence no less!
To take significant funds from many customers’ accounts, 15/16+ months after they allegedly occurred without warning or explanation, creat negative balances on a debit card account without any credit agreement in place & then be practically uncontactable!
I’m gobsmacked by the frivolous email - “hey remarK”. This is a matter of significant importance for me as I placed my trust in & spent many thousands of Euros through Revolut.
You are a financial services provider.
It’s not something to be trivialized.
My request now is for you to reverse these 2 erroneous transactions from last week & restore my balances.
I shall await a reply but am contemplating commencing complaints with the financial regulator, ombudsman & whatever other authority oversees your business conduct.
I have refrained from raising this very serious matter too on social media as I believe trial by mob is unfair but I probably should be warning other potential Revolut customers about how you conduct your business with long standing existing customers.
I am hoping this can be resolved satisfactorily & amicably.
Please contact me through whatever means you have through this forum & I can furnish you with my phone number &/or email details.